Europe server issues

Resolved

Partial outage

Started over 5 years agoNovember 24, 2020Lasted about 2 hoursNovember 24, 20204:306:56 PMUTC

Affected

Client Websites

Europe

Updates

Resolved
November 24, 2020 at 6:56 PMUTC
Resolved
November 24, 2020 at 6:56 PMUTC
After extensive monitoring, this server issue is now considered resolved.
Monitoring
November 24, 2020 at 5:45 PMUTC
Monitoring
November 24, 2020 at 5:45 PMUTC
We implemented a fix and are currently monitoring the result. The website that was offline is now again operational. No other sites seem to be affected.
Update
November 24, 2020 at 5:18 PMUTC
Update
November 24, 2020 at 5:18 PMUTC
Important clarification! No data was leaked as a result of this incident. The security software acted intentionally as a precaution for the sole purpose of protecting data. There are no signs that this was a malicious attack.
Identified
November 24, 2020 at 5:15 PMUTC
Identified
November 24, 2020 at 5:15 PMUTC
The issue has been identified and now only affects one client site. The site was automatically taken offline by our security software due to a cyber security incident. We are continuing to work on a fix.
Investigating
November 24, 2020 at 4:30 PMUTC
Investigating
November 24, 2020 at 4:30 PMUTC
Some client sites are returning server errors. We are currently investigating this incident.

doneWebs - Europe server issues – Incident details