Duration: 1 day

Affected Components: Ordering system, Europe, Control Panel, The Hub, Email services, doneWebs.com, United States, International, All client sites

Feb 23, 00:30:00 GMT+0
Identified - We are planning for a scheduled maintenance on February 22 and February 23. .

Feb 23, 00:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 11 minutes

Affected Components: doneWebs.com

Jun 2, 03:42:52 GMT+0
Identified - Maintenance is now in progress..

Jun 2, 04:52:55 GMT+0
Completed - Maintenance was completed successfully..

Jun 2, 03:42:05 GMT+0
Identified - Maintenance is being initiated and should take no more than 2 hrs. .

Duration: 9 hours and 4 minutes

Affected Components: doneWebs.com

Apr 21, 13:03:42 GMT+0
Completed - Maintenance has completed successfully..

Apr 21, 04:00:00 GMT+0
Identified - Extended maintenance session scheduled for April 20, 9:00 PM PT, until April 21, 6:00 AM PT..

Apr 21, 04:01:08 GMT+0
Identified - Maintenance is now in progress..

Duration: 3 hours and 12 minutes

Affected Components: International, Europe, United States, All client sites

Mar 3, 06:47:48 GMT+0
Identified - Proceeding to maintenance of add-on features. Appointment booking, online store, and other add-on features might become temporarily unavailable over the coming hour..

Mar 3, 07:00:33 GMT+0
Identified - CSS code is now being updated. Websites might not appear with their regular design. This issue sometimes might remain after a maintenance session is completed. If you continue to experience this issue after 12:00 AM PT, March 3, 2021, please contact your personal doneWebs representative or call us at +1 (855) 344-8898..

Mar 3, 07:57:53 GMT+0
Identified - Maintenance will run over scheduled time by approximately 30 minutes..

Mar 3, 01:34:29 GMT+0
Identified - We have begun preparations for the upcoming system-wide maintenance session. We are on schedule to initiate at 9:00 PM, Pacific Time..

Mar 3, 06:07:29 GMT+0
Identified - Core software is now being installed. Expect short downtime in the coming hour..

Mar 3, 08:12:28 GMT+0
Completed - Maintenance has completed successfully..

Mar 3, 05:00:00 GMT+0
Identified - Extensive maintenance across all doneWebs client websites is scheduled for 9:00 PM Pacific Time on Tuesday, March 2, 2021. During this maintenance session, our team will install a new updated version of the doneWebs CMS system, which includes bug fixes and exciting new features. doneWebs client sites may be temporarily unavailable between 9:00 PM and 12:00 AM, Pacific Time..

Mar 3, 05:02:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 2 days, 7 hours and 17 minutes

Affected Components: doneWebs.com

Mar 1, 17:30:00 GMT+0
Resolved - The issue is now considered resolved..

Mar 1, 16:34:43 GMT+0
Investigating - The website lost all design elements, limiting its functionality. The website has entered maintenance mode and we are currently investigating this incident..

Mar 1, 16:40:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 days, 2 hours and 5 minutes

Affected Components: Europe

Feb 27, 01:37:26 GMT+0
Identified - One customer has been impacted by this incident. We are working on a fix..

Feb 27, 01:15:04 GMT+0
Investigating - We are currently investigating this incident..

Feb 27, 01:44:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 27, 02:05:08 GMT+0
Resolved - We just resolved the issue!.

Affected Components: Email services

Feb 23, 01:20:00 GMT+0
Resolved - A doneWebs partner that delivers email services, One.com, have informed us that a serious technical issue in their email system might have caused a data leak which could contain sensitive information. Such technical issues are unacceptable, and we are requesting assurances that appropriate steps are taken to ensure that such an incident does not occur again in the future. At this time, only two doneWebs customers have been identified as potentially impacted by the incident, but none have been confirmed. These customers have been informed about the incident, and we are working with them to ensure compliance with requirements under GDPR and other privacy legislation as part of our Legal Compliance service, which is included in all doneWebs subscriptions. **Our service partner provided the following statement:** On Monday February 22, from 10:38 to 13:13 CET our email platform experienced a technical issue affecting a small portion of email accounts. A bug caused email addresses to not disconnect from our mail server after sending an email. This might have caused that the next sent mail was also sent to the previous recipient(s). There is a risk that some email accounts may have been impacted, that has sent e-mails within this time-span. We can not be sure that mail-recipients are affected, but we ask you to consider this, especially if the e-mails sent are of a sensitive nature. If the mails sent contains personal data, there are potential GDPR-requirements. What does this mean for you? Due to this unfortunate event, there are potential steps you need to take in regard to the GDPR (General Data Protection Regulation) regulation. Since you are the domain owner (Data controller), we advise you to; - assess if this incident needs to be reported to the appropriate data authorities in your country. - assess if there is a high risk that the rights and freedoms of your customers (the data subjects) are in danger, and if so notify them. Whether you need to report this will depend on the type of data included the e-mails sent and your local data authority’s guidance on GDPR Article 33 and Recital 85. We are identifying which e-mails addresses that mail have been sent to and we are able to help with further information if you contact us. We would like to give you our sincerest apologies for this situation. Customer privacy is and always will be our top priority. We take this situation very seriously and will do everything to make sure that this will be prevented in the future..

Duration: 2 hours and 45 minutes

Affected Components: doneWebs.com

Feb 13, 18:30:42 GMT+0
Identified - We are planning for scheduled maintenance. doneWebs.com may be periodically unavailable..

Feb 13, 18:32:32 GMT+0
Identified - Maintenance is now in progress..

Feb 13, 21:15:26 GMT+0
Completed - Maintenance has completed successfully..

Duration: 8 days, 21 hours and 44 minutes

Affected Components: The Hub

Feb 21, 16:33:43 GMT+0
Resolved - The issue has been resolved. All CP/Hub features are now operational..

Feb 2, 05:51:00 GMT+0
Identified - Our third-party provider has provided an update on the issue: We are aware that reports for stats since Jan 28th have not yet been processed. Our queue is backed up and we are working to resolve it so we can catch up with that queue then build the reports..

Jan 29, 05:00:00 GMT+0
Investigating - A third-party provider has reported an issue: Users have reported that our analytics feature, available through the Control Panel, is currently not displaying recorded analytics data. We are investigating this incident..

Feb 3, 05:52:00 GMT+0
Identified - Our third-party provider has provided an update on the issue: We are slowly catching up processing queued tracking data. It may take a few days to catch up and the data to appear in your reports..

Feb 8, 05:53:25 GMT+0
Monitoring - Reports have not yet caught up and data is still missing from Jan 28th onward. We have implemented a fix and data should catch up soon. Rest assured that all analytics data has been recorded and that accurate data will appear in Control Panel and PDF reports once this issue has been resolved. We appreciate your patience and understanding..

Feb 13, 18:14:01 GMT+0
Monitoring - The majority of our customers are still experiencing this issue. We have followed up with our third-party provider to ensure that they are taking every step necessary to ensure that data is recovered and the analytics feature is restored..

Duration: 1 day, 23 hours and 28 minutes

Affected Components: doneWebs.com, Control Panel, Ordering system, The Hub

Jan 10, 14:00:00 GMT+0
Identified - Our services might be periodically unavailable while we work on the launch of doneWebs' new website today, on January 10, 2021. .

Jan 12, 13:27:39 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 days, 4 hours and 15 minutes

Affected Components: United States

Jan 4, 17:14:52 GMT+0
Investigating - Some client sites are experiencing downtime issues. We are currently investigating this incident..

Jan 4, 19:33:14 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Jan 4, 19:43:06 GMT+0
Resolved - The issue is now resolved. All websites are operating as expected. Any customer that might continue to experience problems is encouraged to contact us at help@donewebs.com..

Duration: 13 days, 8 hours and 53 minutes

Affected Components: All client sites, United States, Europe, International

Dec 21, 09:30:00 GMT+0
Investigating - Some clients have been experiencing multiple short outages (less than 3 minutes) during the past few hours. We are currently investigating this incident..

Dec 22, 03:23:10 GMT+0
Investigating - UPDATE: We are continuing to investigate this incident. Our monitoring shows that affected websites are unresponsive for between 10 sec and 3 min. Further updates will be provided every few hours..

Dec 22, 13:30:00 GMT+0
Monitoring - We have completed a troubleshooting and made corrections. The issue seems to be resolved, but we will continue to monitor the incident for the coming hours..

Dec 22, 08:22:55 GMT+0
Identified - Performance issues persist, but is only impacting one client site at a time, and is in most cases only occurring once per site. The issue is caused by erratic and unscheduled cache clearance. We continue to work on a fix for this issue and apologize for any inconvenience. This incident has so far not pushed 90-day uptime below 99.99% for any of our users. Thank you for your patience..

Dec 23, 02:50:52 GMT+0
Resolved - No sites have experienced downtime in the past 12 hours. This issue is now resolved. Thank you for your patience!.

Duration: 18 days, 17 hours and 5 minutes

Affected Components: Europe

Dec 2, 14:50:06 GMT+0
Resolved - Clients are no longer experiencing this issue..

Dec 2, 07:21:01 GMT+0
Investigating - Some clients are experiencing downtime. We are currently investigating this incident..

Dec 2, 07:23:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 3 days, 18 hours and 20 minutes

Affected Components: All client sites, United States, Europe, International

Dec 2, 02:55:39 GMT+0
Completed - Maintenance has completed successfully..

Nov 28, 08:40:44 GMT+0
Identified - Maintenance is now in progress..

Nov 28, 08:35:53 GMT+0
Identified - doneWebs will conduct an extensive review and maintenance procedure due to recent server and SSL issues. Clients will not experience substantial downtime during the maintenance period, which is expected to last for up to 10 days. Some clients might periodically experience outages that will last up to 5 minutes. Any other more substantial technical issue should be reported immediately. We appreciate your understanding..

Duration: 1 hour and 11 minutes

Affected Components: doneWebs.com, Ordering system

Nov 25, 23:15:50 GMT+0
Identified - Maintenance is now in progress..

Nov 26, 00:20:07 GMT+0
Completed - Maintenance has completed successfully..

Nov 25, 23:08:44 GMT+0
Identified - Unscheduled maintenance will start in a few minutes. .

Duration: 9 days, 3 hours and 1 minute

Affected Components: The Hub

Nov 26, 00:20:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 25, 20:45:20 GMT+0
Investigating - We are currently investigating this incident..

Nov 25, 21:47:13 GMT+0
Identified - The issue has been identified and we are continuing to work on a fix for this incident..

Nov 26, 00:24:21 GMT+0
Resolved - Control Panel is back in service. However, due to the severity of the issue, some users might continue to experience difficulties. Please contact support if you're affected. .

Duration: 4 hours

Affected Components: All client sites, United States, Europe, International

Nov 24, 19:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 24, 19:30:44 GMT+0
Identified - Maintenance is now in progress..

Nov 24, 23:29:35 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 days, 2 hours and 22 minutes

Affected Components: Europe

Nov 24, 17:15:28 GMT+0
Identified - The issue has been identified and now only affects one client site. The site was automatically taken offline by our security software due to a cyber security incident. We are continuing to work on a fix..

Nov 24, 18:56:21 GMT+0
Resolved - After extensive monitoring, this server issue is now considered resolved..

Nov 24, 17:18:48 GMT+0
Identified - **Important clarification!** No data was leaked as a result of this incident. The security software acted intentionally as a precaution for the sole purpose of protecting data. There are no signs that this was a malicious attack. .

Nov 24, 17:45:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. The website that was offline is now again operational. No other sites seem to be affected..

Nov 24, 16:30:00 GMT+0
Investigating - Some client sites are returning server errors. We are currently investigating this incident..

Duration: 11 hours and 3 minutes

Affected Components: The Hub, doneWebs.com

Nov 23, 16:27:20 GMT+0
Resolved - We just resolved the issue!.

Nov 23, 16:16:17 GMT+0
Investigating - The client Control Panel is not accessible. We are currently investigating this incident..

Duration: 49 minutes

Affected Components: doneWebs.com

Nov 23, 05:45:39 GMT+0
Identified - Maintenance is now in progress..

Nov 23, 05:44:56 GMT+0
Identified - We are planning for a scheduled maintenance of doneWebs.com..

Nov 23, 06:34:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 19 days, 2 hours and 23 minutes

Affected Components: United States, Europe

Nov 22, 22:30:00 GMT+0
Monitoring - All sites are now available and any server issues are now fixed. We will continue to monitor the issue for the next few hours..

Nov 23, 04:38:22 GMT+0
Resolved - No server errors have occurred after 2:30 PM PT today. We now consider this issue as resolved..

Nov 22, 21:00:00 GMT+0
Investigating - Some client sites have been impacted by a temporary server error. We are currently investigating the issue, but all sites seem to be back online..

Duration: 1 day, 2 hours and 25 minutes

Affected Components: doneWebs.com

Nov 22, 02:15:55 GMT+0
Identified - Maintenance is now in progress..

Nov 22, 02:15:00 GMT+0
Identified - We are planning for maintenance on our caching-system, which will last for at least 3 days. During this period, the initial loading of the site might take longer than expected. However, because browser-caching will remain enabled, the site will remain at high speed after loading for the first time..

Nov 23, 04:40:26 GMT+0
Completed - Maintenance has completed successfully ahead of schedule..

Duration: 3 days, 12 hours and 39 minutes

Affected Components: doneWebs.com, Ordering system, Control Panel

Nov 22, 01:20:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 22, 01:48:52 GMT+0
Investigating - We are currently investigating this incident..

Nov 22, 01:53:10 GMT+0
Identified - Issue is once again identified as caching-related and seems to only affect Chrome-users. We are continuing to work on a fix for this incident..

Nov 22, 01:24:45 GMT+0
Investigating - Outage relapsed. Beginning deeper investigation which will require doneWebs.com to go offline for maintenance..

Nov 22, 01:46:43 GMT+0
Resolved - My Account and Billing is now operational. The issue with our website and ordering system is still under investigation..

Nov 22, 02:02:16 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Nov 22, 01:30:32 GMT+0
Investigating - My Account and billing is now also affected, but login is still accessible..

Nov 22, 00:45:00 GMT+0
Investigating - We are currently investigating this incident. Site will be temporarily unavailable..

Nov 22, 02:09:38 GMT+0
Resolved - The issue is resolved. Some caching features have been temporarily disabled and we will begin maintenance immediately..

Nov 22, 01:17:48 GMT+0
Identified - Caching issue identified. We are continuing to work on a fix for this incident. Working on degraded performance..

Nov 22, 01:36:04 GMT+0
Investigating - All doneWebs.com services currently unavailable.