doneWebs - Notice history

No sites have experienced downtime in the past 12 hours. This issue is now resolved. Thank you for your patience!

We have completed a troubleshooting and made corrections. The issue seems to be resolved, but we will continue to monitor the incident for the coming hours.

Performance issues persist, but is only impacting one client site at a time, and is in most cases only occurring once per site. The issue is caused by erratic and unscheduled cache clearance. We continue to work on a fix for this issue and apologize for any inconvenience. This incident has so far not pushed 90-day uptime below 99.99% for any of our users. Thank you for your patience.

UPDATE: We are continuing to investigate this incident. Our monitoring shows that affected websites are unresponsive for between 10 sec and 3 min. Further updates will be provided every few hours.

Clients are no longer experiencing this issue.

We implemented a fix and are currently monitoring the result.

Control Panel is back in service. However, due to the severity of the issue, some users might continue to experience difficulties. Please contact support if you're affected.

We implemented a fix and are currently monitoring the result.

The issue has been identified and we are continuing to work on a fix for this incident.

After extensive monitoring, this server issue is now considered resolved.

We implemented a fix and are currently monitoring the result. The website that was offline is now again operational. No other sites seem to be affected.

Important clarification! No data was leaked as a result of this incident. The security software acted intentionally as a precaution for the sole purpose of protecting data. There are no signs that this was a malicious attack.

The issue has been identified and now only affects one client site. The site was automatically taken offline by our security software due to a cyber security incident. We are continuing to work on a fix.