The issue has been resolved. All CP/Hub features are now operational.
Update
Update
The majority of our customers are still experiencing this issue. We have followed up with our third-party provider to ensure that they are taking every step necessary to ensure that data is recovered and the analytics feature is restored.
Monitoring
Monitoring
Reports have not yet caught up and data is still missing from Jan 28th onward. We have implemented a fix and data should catch up soon. Rest assured that all analytics data has been recorded and that accurate data will appear in Control Panel and PDF reports once this issue has been resolved. We appreciate your patience and understanding.
Update
Update
Our third-party provider has provided an update on the issue: We are slowly catching up processing queued tracking data. It may take a few days to catch up and the data to appear in your reports.
Identified
Identified
Our third-party provider has provided an update on the issue: We are aware that reports for stats since Jan 28th have not yet been processed. Our queue is backed up and we are working to resolve it so we can catch up with that queue then build the reports.
Investigating
Investigating
A third-party provider has reported an issue: Users have reported that our analytics feature, available through the Control Panel, is currently not displaying recorded analytics data. We are investigating this incident.
